Privacy Policy

1. Introduction

Welcome to Connectify eSIM ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Sign up for our newsletter
• Contact our customer support
• Use social login features (Google, Facebook)

This information may include:

• Name (first and last)
• Email address
• Phone number
• Billing address
• Payment information (processed securely through Stripe)
• Profile picture (when using social login)

2.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your eSIM orders
• Create and manage your account
• Provide customer support and respond to inquiries
• Send transactional communications (order confirmations, eSIM details)
• Improve our services and user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (payment processors, eSIM providers, hosting services)
• Business Partners: eSIM network providers to activate and manage your eSIM service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Access controls and authentication measures

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@connectify-esims.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences

8. Third-Party Services

Our services integrate with third-party platforms including:

• Google: For authentication and sign-in
• Facebook: For authentication and sign-in
• Stripe: For secure payment processing

These services have their own privacy policies, and we encourage you to review them.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.