Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM card built into your phone. Instead of swapping a physical card, you scan a QR code to activate a data plan. It works alongside your regular SIM, so you keep your normal number while adding a travel data plan.

Question 2

Which phones and devices support eSIM?

Accepted Answer

iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and most flagship phones released after 2018 support eSIM. You can check by dialling *#06# — if you see an EID number, your phone is eSIM-compatible.

Question 3

How quickly does a Connectify eSIM activate?

Accepted Answer

Activation is instant. Once you complete checkout you receive a QR code by email. Scan it in Wi-Fi before you travel (or on arrival) and your plan is live within seconds.

Question 4

Do I keep my regular phone number while using a travel eSIM?

Accepted Answer

Yes. Your Connectify eSIM runs alongside your physical SIM as a second line. Calls and texts on your primary number still work, and data automatically uses the travel eSIM.

Question 5

Can I top up my eSIM if I run out of data?

Accepted Answer

Yes. Log into your Connectify dashboard, choose your active eSIM, and select a top-up plan. Your expiry date is automatically extended by the top-up duration.

Question 6

What happens if my eSIM plan expires while I am abroad?

Accepted Answer

You can top up the same eSIM instantly from your Connectify dashboard, no need to install a new one. Alternatively, buy a fresh plan and install the new QR code.

Question 7

Are Connectify eSIMs 5G-ready?

Accepted Answer

5G is available on our plans wherever the local carrier supports it — including most major cities in the USA, UK, EU, Japan, South Korea, Australia, and the UAE.

Question 8

Is there a free trial or refund policy?

Accepted Answer

If your eSIM fails to activate we will refund you in full. Because eSIMs are digital and instantly delivered, we cannot refund plans that have already been activated and used.

Travel Smart, Stay Connected

Why Choose Connectify?

Instant Activation

200+ Countries

5G/LTE Ready

Secure & Reliable

Popular Destinations

Regional eSIM Plans

How It Works

Choose Your Plan

Complete Purchase

One-Tap Install

Frequently asked questions